RETURN POLICY
These items can NOT be returned for a refund or exchange:
Filter cartridges that are used or have been wet or unwrapped, spa equipment packs, heaters and any electrical items (including but not limited to: circuit boards, spa control panels, switches, sensors, speakers, transformers, pumps and motors). Custom ordered items like steps and acrylic filter lids are made to order and final sale items. Maximum manufacturer's warranty on electronics is 6 months. Should you need to return an item for warranty, please contact us immediately for further instruction.
On non-defective merchandise or mis-ordered items, the customer is responsible for the cost of return shipping and insurance. Handling charges and special shipping charges, if any, are not refundable for non-defective merchandise return. All sales on clearance items are final.
Most items are returnable for a full refund of the item price within 30 days of your receipt. They must have their original packaging and be unused.
If we make a mistake and send you the wrong item, we will send you a call tag to ship the original item back to us and the replacement item will be sent to you. If we do not receive the original item back within 60 days of receipt of the call tag, then you will be charged for that item.
To return an item, please call us at 1-888-571-9020 (Monday – Friday, 10AM-5PM Pacific Time) for a Return Merchandise Authorization number (RMA). You can also email us at info@SpaAndPoolStore.com. Include your order number, name, the item number for the item you are returning. We will then contact you with a RA Number and shipping instructions for your return. PLEASE DON’T SEND A PACKAGE BACK WITHOUT AN AUTHORIZATION AS IT MAY NOT BE ACCEPTED. Once the order has been received and checked in you will receive an email confirmation and the refund will be placed on the same form of payment the order was ordered with.
If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RMA Number and ship the item back.
If delivery of an item is refused or returned due to invalid address provided or UPS access Point issues, the return shipping costs will be deducted from the issued credit. Expedited shipping costs will not be credited if delivery of the item is refused.
If any item is defective, or damaged in shipping, email us at info@SpaAndPoolStore.com within 2 weeks of receiving your shipment. We will arrange for the item to be picked up, and you will be credited with both the purchase and shipping costs.
